Q: What forms of payment can I use?
A: We accept PayPal, Mastercard, Visa, Amex and Discover. You can sign up for a free PayPal account and use any one of your credit/debit cards safely and securely. Once you have an account with PayPal you can use it to purchase anywhere online that accepts it and only PayPal has your credit card information.
Q: Is it safe to buy online?
A: Yes, orders placed on our website are completely secure and safe; we offer PayPal for added security. If you are uncomfortable buying online you can certainly phone in your order by calling 507-202-7894.
Q: Will any of my private information be shared with any 3rd party?
A: Absolutely not! Your private information is used solely for purchasing your item(s) and you are given the option to have us store your information safely and securely with only outdoormama.com for future purchases.
Q: Can I return an item?
A: Returns are accepted within 30 days of purchase. If an item is being returned for any reason other than shipping damage or product defects you will be charged a 20% restocking fee and will need to pay return shipping. See Policies page for more details.
Q: Where do you ship to?
A: Currently we only ship in the United States.
Q: Do I have to spray anything on my Wind Spinner to prevent it from rusting?
A: No, our wind spinners are made of stainless steel to prevent them from rusting. Also, all of our wind spinners are protected with our Lifetime Rustproof Guarantee. If for some reason your spinner does rust you can return it with no questions asked in exchange for a new one of your choice of equal or lesser value.
Q: Does the spinner I purchase come with a swivel to hang it from? If it happens to break can I get a replacement?
A: Yes, our spinners come with a rugged, easy turning swivel, because they are outdoors in all
weather conditions and not being greased or maintained. If it does happen to quit working within the first 12 month's we will replace it free. If you need a new swivel after that, we do have them available for purchase for a small price.
Q: What does the gauge of steel mean?
A: The lower the gauge number the thicker the steel. Our 18 gauge steel is extremely heavy duty. They are shipped to you semi flat and all you need to do is fan the spinner out. Don't be afraid to bend it because it won't brake.
Q: Where do you recommend I hang my new wind spinner?
A:1. Outside in a garden, yard or by an entrance in any one of our hook stands.
2. From the roof of a porch with it's swivel (included) and string or from a br
3. Inside your house hanging by one of our rotators or just by the swivel itself.
4. The 4 inch mini's look great hanging from any bigger spinner especially the gazingball spinners. They also make excellent Christmas tree ornaments or we've even heard that people hang them from their rear view mirror.
Q: When I receive my Gazing Ball wind spinner, how do I insert the gazing ball?
A: Lay the spinner on your lap, take the 2nd ring from center on the right side and bend it up until it makes a 90° angle. Turn the spinner over on your lap; place the hole in the ball on the peg in the center of the spinner. Some spinners do not have a peg, in which case simply place the hole in the ball toward the bottom of the spinner. Take the other half of the 2nd ring from center and bend it up so it makes a 90° angle. Bending the rings creates a cage to hold your ball in the spinner.
Q: How do I remove or replace the solar light in my solar light wind spinner?
A: Please see our information page for instructions.
If we did not answer your question here, please e-mail us and we will gladly be able to answer any question you might have.
